Q. Do you offer coupon or promo codes?"

A.  We do not offer sales or promo codes, except for automatic free shipping on U.S. orders of $100 or more. We prefer to keep our prices reasonable year round rather than inflating prices just to offer occasional promotions.

Q. What is the difference between your "standard" leather items and items where a specific leather tannage is listed? Why are some items more expensive?

A. To help keep our prices reasonable, many of our standard (non-specified) leather items are made from high-quality odd lots and surplus hides sourced from various tanneries. These leathers are excellent in durability and character, but the exact tannery or tannage may vary depending on what is available at the time. Because of this, we can't guarantee the same leather will be available months down the road. When a specific tannage is listed such as a leather from the Horween Leather Company, it means we've purchased those hides directly from that tannery at full price which increases the cost. As a result, items made with specified leathers are priced higher than our standard leather products.

Q. If I order several items in the same color will they match exactly?

A.  We do our best to maintain consistent colors on our website, however, leather is a natural material, and colors can vary even within the same hide. Additionally, different types of leather are better suited for specific products, for example stiffer leathers are perfect for items such as wallets but softer leathers are more apropiate for items like hand bags). If you need multiple items to match as closely as possible, please contact us by email or phone, and we'll do our best to explore options to meet your request.

Example: Here is a photo showing variations in the different "brown" leathers we've used over time, illustrating the natural differences in the hides sourced from various tanneries   

 

Q. Where do you get your leather?

A. We source our leather from a variety of USA based suppliers who connect us directly with tanneries and provide high-quality odd lots and scrap leather from other manufacturers. Interested in how we source our materials? We've put together a detailed blog post that walks you through the entire process here .

 

Q. Are your handbags lined?

A. Our handbags are NOT lined in fact, most of our products are not.

Q. Why aren't your handbags lined?

A. Fabric linings often wear out before leather ever does. By keeping our handbags unlined, we maximize longevity the product.

Q. Is possible to order a custom color?

A. We carry a wide variety of hides, more than we could possibly list on our website. Please call or email us to check availability of the color you are looking for. Please note: all sales on custom colors are final.

Q. Can I get a longer, shorter, or wider handle on my handbag?

A. In most cases we can create a custom or adjustable handle for an additional charge, depending on the handbag. Keep in mind, adding 2 inches to a handle will make the bag hang about 1 inch lower on your shoulder. Contact us for details about your specific customization. All sales on custom items are FINAL.

Q. Do you do Repairs?

A. Although We guarantee all our products and offer free repairs on everything we make, we are not set up to repair items from other manufacturers.

Q. Do you custom work?

A. We can perform certain modifications on our products, such as adding a window, adding a chain on a wallet, or other minor changes. However we aren't set up to make one of a kind custom items, but if you are interested in producing a specific item in large quantities for your business, call us at 1-800-338-7637 or email [email protected] to discuss your project.

Q. What are range marks?

A. Leather is a natural material and may have minor blemishes or imperfections called range marks. These are healed scars the animal acquired during its life. Range marks are not defects they are proof of genuine leather and make each piece one of a kind. They are also a reliable way to distinguish real leather from synthetic materials.

Q. What is the difference between Leather and Suede?

A. Leather comes from the top outer layer of a hide and is used to make top grain or full grain leather use in shoes, jackets, furniture, and most of our products. This layer can be finished in many ways for different textures and effects (glossy, embossed, etc.). Suede, however is made from the bottom layer of the hide, which is buffed to create the soft, velvety texture characteristic of suede.

Q. How do I care for Suede?

A. Suede is more durable than it looks. Most soil or dirt can be gently washed off, then buffed with a stiff brush to restore the texture. There are also many suede and leather protecting products in the market that can maintain the velvety feel while making the material water resistant.