Shipping and Return Policy

2019 Holiday Schedule Cut-Off Dates (These dates are provided to us by the shipping carriers. We will do our best to get the packages ready, but since we are relying on other companies to make the deliveries We DO NOT guarantee that the packages will arrive on time).

*First-Class Mail Domestic (USA) We DO NOT GUARANTEE Delivery Dates- Thursday Dec. 19, please order before 2:30 Eastern time.
*Priority Mail Domestic (USA) We DO NOT GUARANTEE Delivery Dates - Thursday Dec. 19, please order before 2:30 Eastern time

First Class Mail & Priority Mail to Military Mail Addresses (We DO NOT GUARANTEE Delivery Dates):
*AE ZIP 090-092 Wednesday Dec. 11, please order before 2:30 Eastern time.
*AE ZIP 093 Monday Dec. 9, please order before 2:30 Eastern time.
*AE ZIPs 094-098 Wednesday Dec. 11, please order before 2:30 Eastern time.
*AA ZIP 340 Wednesday Dec. 11, please order before 2:30 Eastern time.
*AP Zips 962-966 Wednesday Dec. 11, please order before 2:30 Eastern time.

International First Class & Priority Mail Holiday Dates (We DO NOT GUARANTEE Delivery Dates):
*Australia/New Zealand Thursday Dec. 5, please order before 2:30 Eastern time.
*Canada Thursday Dec 5, please order before 2:30 Eastern time.
* Caribbean Thursday Dec 5, please order before 2:30 Eastern time.
*Europe Thursday Dec 5, please order before 2:30 Eastern time.

UPS Ground & Air Packages Holiday Dates (We DO NOT GUARANTEE Delivery Dates):
*3 Day Select: Last day to ship Thursday Dec. 19th. Please order before 2:00 Eastern time.
*2nd Day Air: Last day to ship Thursday Dec 19th. Please order before 2:00 Eastern time.
*Next Day Air: Last day to ship Monday Dec 23rd. Please order before 2:00 Eastern time.

Shipping Speed Details:

Orders are usually shipped within 1-7 business days (we will inform you if for any reason your order is delayed beyond this). Special orders can take longer depending on your specific request.

*If you need an order to ship out the same day or make changes to your current order, please call and let us know at 1-800-338-7637 (emails may not be checked as frequently).

On Domestic Orders USPS 1st Class mail can take from 2-7 days to arrive after shipment leaves our facilities. Priority mail usually takes about 2-5 days to arrive after the order has been shipped, please note that delivery times are not guaranteed since there can be delays beyond our control caused by the shipping carriers.
UPS Ground delivery varies by zone (we're located in South Carolina, so UPS Ground is much faster for the East Coast than out West).
1st Class and Priority mail only deliver to MAILING Addresses. If you select 1st Class or Priority mail please make sure the "ship to" address is where you get your mail. The customer assumes responsibility for any additional charges on rejected packages.

If there is going to to be a substantial delay because an item is out of stock, we will notify you by phone or Email.

International Orders are shipped Via 1st Class Mail International or Priority Mail International, which varies by country, but usually arrives in 2 weeks or less. North Star Leather is not responsible for customs fees incurred from imported goods.

Return Policy
All returns must be made within 30 days of purchase. All items must be in unused/undamaged condition. The product price and applicable taxes will be credited to your credit card. You may make an exchange if you prefer. We do not refund shipping costs unless the item was defective.

*If you would like to make a return or exchange to using the US Postal service Please use the following address:
North Star Leather Co.
PO BOX 307
Ruby SC 29741-0307

*If you would like to use any other carrier please use the following address:
North Star Leather Co.
218 Market St
Ruby SC 29741

Hats Exchanges:
We offer ONE free exchange for sizing mistakes (you are only responsible for the cost of mailing it back to us). Just mail the hat back and we'll exchange it for a different size and mail it to you with no additional Shipping charge (USA Orders Only).

Shipping Rates:
Free Standard Shipping on all USA orders over $100 (Excludes Customization or Modification Cost)

1st Class Mail – US Postal Service

Order Amount:

Shipping Rate:

$1.00 - $11.99

$3.99

$12.00- $15.99

$4.99

$16.00- $21.99

$5.99

 

Priority Mail – US Postal Service

Order Amount:

Shipping Rate:

$1.95 - $29.99

$7.59

$30.00 - $51.99

$8.59

$52.00 - $78.99

$9.59

$79.00 - $99.99

$11.59

*UPS Charges for Ground, 3-Day Select, 2nd-Day Air and Next-Day air depend on Zone and Weight and will be calculated at time of order.