Shipping and Return Policy

Shipping Speed Details:

COVID-19
We hope this message finds you and your family healthy and safe. We want to thank you for your patience and support during the year 2020 and 2021. We are happy to say that thanks to vaccine availabilitiy we were finally able to get our employees safely back to work in mid April 2021. That definetly imporves our workload, although it's still going to take some time to get back to our normal routine. Tha being said, there are still some delays due to low stock on a few of our items, meaming that some items have to be made to order. As things change, so may our plans, but we'll do our best to keep you informed along the way via this page, facebook page or instagram page.

As always, we appreciate your support, patience and understanding during this difficult time.
Thank you & stay safe!

Orders are usually shipped within 1-7 business days (we will inform you if for any reason your order is delayed beyond this). Special orders can take longer depending on your specific request.

*If you need an order to ship out the same day or make changes to your current order, please call and let us know at 1-800-338-7637 (emails may not be checked as frequently).

On Domestic Orders USPS 1st Class mail can take from 2-7 days to arrive after shipment leaves our facilities (PLEASE NOTE THERE ARE MAJOR DELAYS THIS YEAR BY THE POSTAL SERVICE AND OTHER CARRIERS, WE CAN NOT GUARANTEE DELIVERY TIMES).
Priority mail usually takes about 2-5 days to arrive after the order has been shipped, please note that delivery times are not guaranteed since there can be delays beyond our control caused by the shipping carriers, THERE ARE MAJOR DELAYS THIS YEAR.
UPS Ground delivery varies by zone (we're located in South Carolina, so UPS Ground is much faster for the East Coast than out West).
1st Class and Priority mail only deliver to MAILING Addresses. If you select 1st Class or Priority mail please make sure the "ship to" address is where you get your mail. The customer assumes responsibility for any additional charges on rejected packages.

If there is going to to be a substantial delay because an item is out of stock, we will notify you by phone or Email.

International Orders Unfortunately, due to lost packages and huge delivery delays in the past couple of years, we had to stopped international shipping.

Return Policy
All returns and Exchanges must be made within 30 days of purchase. All items must be in unused / undamaged condition (NO RETURNS OR EXCHANGES ON BELTS, Our belts are custom cut to order therefore we cannot accept returns on any belts). The product price and applicable taxes will be credited back to your credit or other payment method used (Shipping cost is not refundable).

Exchanges: If you would like to exchange an item, please fill out the return/exchange form, You will be credited the cost of the return item and applicable taxes (If any were charged), then a new order will be created and charge separately for the new item you want to purchase (Shipping charges will apply).

Returning DEFECTIVE or INCORRECT Items: If you believe your item is defective or you received the wrong item, please contact us first via e-mail or phone for further instructions.

Hats Exchanges:
We offer ONE free exchange for sizing mistakes (you are only responsible for the cost of mailing it back to us). Just mail the hat back and we'll exchange it for a different size and mail it to you with no additional Shipping charge (USA Orders Only).

*If you would like to make a return or exchange using the US Postal service Please use the following address:
North Star Leather Co.
PO BOX 307
Ruby SC 29741-0307

*If you would like to use any other carrier please use the following address:
North Star Leather Co.
218 Market St
Ruby SC 29741

Shipping Rates:
Free Standard Shipping on all USA orders over $100 (Excludes Customization or Modification Cost)

1st Class Mail – US Postal Service

Order Amount:

Shipping Rate:

$1.00 - $11.99

$3.99

$12.00- $15.99

$4.99

$16.00- $21.99

$5.99

 

Standard Shipping

Order Amount:

Shipping Rate:

$1.95 - $29.99

$7.59

$30.00 - $51.99

$8.59

$52.00 - $78.99

$9.59

$79.00 - $99.99

$10.99

*UPS Charges for Ground, 3-Day Select, 2nd-Day Air and Next-Day air depend on Zone and Weight and will be calculated at time of order.